IT outsourcing

IT Company – Business IT Support

At IT Company, we ensure continuity of operations, a fast and effective response to support requests, data security, and competent IT consulting. We develop the IT infrastructure in line with the client's business needs. All our activities are focused on achieving goals that matter from our clients’ perspective. We have developed procedures that allow us to execute projects efficiently while maintaining excellent communication with clients. Above all, IT Company delivers professional IT support.

IT support (IT Outsourcing) means assistance with managing and maintaining IT systems. Its goal is to keep a company's IT infrastructure at the highest possible level. IT support is the foundation for the proper functioning of any business. It also enables process optimization and ensures business continuity, which is critical from a business standpoint.

The scope of IT support is broad and depends on the specific needs of each client. Business IT support includes: technical support - IT helpdesk, server administration, and network management.

IT service outsourcing

We offer complete IT outsourcing services and support for internal IT departments which would like to outsource some of their tasks.

We are effective at improving business processes and operational efficiency, helping our clients gain a competitive advantage.

We contribute to meeting business needs, guarantee the security of data and the stability of IT systems, as well as being involved in the development of tools which help increase the efficiency of your company.

Scope of Business IT Support:

We offer, as part of our IT support, services such as Helpdesk IT, Server Administration, and LAN / WAN / WiFi network management

Helpdesk IT

Helpdesk is the first line of assistance and support for users in their daily work with the IT system and for maintenance of computer equipment and peripheral devices.

Server Administration

Our goal is to provide our Clients with continuity of operations and stability of their IT systems through proper maintenance and management of the IT infrastructure.

Helpdesk IT – Services include:

Remote or on-site support, depending on the need
Service of workstations
Advice on, purchase, and installation of computer hardware
Relocation of company IT equipment, offices, and departments
Selection, installation, and restoration of operating systems
Advice on and installation of software
Configuration of network access, Internet, and email
Installation and updates of system software, user applications, and antivirus software
Securing workstations and data protection (backup, data encryption)
Ongoing maintenance, installation, and repair of operating systems (Windows, Mac OS, Linux, Chrome OS)
Installation of user software
Diagnostics of peripheral devices
Keeping inventory of IT hardware
Troubleshooting office applications
Diagnosing and performing minor repairs
Handling equipment returns to manufacturers for repair or replacement
Managing licenses and verifying software legality
Encrypting disks, portable devices, and email
Configuring mobile device access, Internet, and email
Support and problem-solving for peripheral devices (printers, monitors, scanners, projectors)
Convenient ticketing system — Belisama

Server Administration – Services include:

Administration of Microsoft Windows and Linux systems
Server administration and ensuring operational continuity of servers and mass-storage devices
Administration of email systems (Exchange, Postfix)
Administration of databases (MS SQL, MySQL, PostgreSQL)
Constant monitoring and threat optimization to prevent failures and downtime
Ongoing supervision of system performance
Ensuring the efficiency of core system services
Managing Active Directory, file servers, and Group Policy (GPO)
Managing user accounts, creating groups, and defining rules in Active Directory
Monitoring application and service uptime
Operating system and database updates
Service configuration
System performance optimization
Server protection
Server migration
Server virtualization (Hyper-V, VMware, XenServer)
Monitoring supply power status
Monitoring UPS devices
Backup configuration and management
Managing hypervisors and virtual machines

Network Management – Services include:

Designing, deploying, and maintaining LAN / WAN networks
Designing wireless networks
Developing, maintaining, and updating documentation
Selecting, installing, and configuring network devices
Continuous network monitoring for possible faults
Planning network expansion and modernization based on traffic statistics
Ensuring high availability (HA)
Configuring firewalls, routers, and switches
Setting up DHCP and DNS services
Configuring VPN tunnels and remote access
Diagnosing network failures
Defining users and assigning permissions
Maintaining the network system in working condition

How We Start Collaboration on IT Support

1Information about Your IT Infrastructure
We begin by collecting data about the current state of your IT infrastructure and cataloging key elements.
2IT Audit
Next, we conduct an IT audit to verify that the actual state of the infrastructure matches the information provided.
3Analysis & Action Plan
audytu IT i aktualnego stanu infrastruktury, analizujemy potrzeby Klienta i wdrażamy plan działań. Wyznaczamy najważniejsze zadania do wykonan.a

IT Support – Pricing

The cost of ongoing IT support is determined on an individual basis with the client and depends on:

the number of workstations in the company
the number of branches and locations
the state of the IT infrastructure
the sophistication level of the IT infrastructure
the client’s expectations and specific needs

Under this service, billing can be done on a fixed monthly fee or on an hourly basis.

Contact our sales department and request an offer!

Contact is also possible via email: oferty@itcompany.pl